{"id":2916,"date":"2026-05-28T09:57:53","date_gmt":"2026-05-28T09:57:53","guid":{"rendered":"https:\/\/development.phoenixmediamarketing.co.uk\/roffco\/?page_id=2916"},"modified":"2026-05-28T10:02:56","modified_gmt":"2026-05-28T10:02:56","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/roffco.uk\/staging\/3573\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2916\" class=\"elementor elementor-2916\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a42e2 e-flex e-con-boxed e-con e-parent\" data-id=\"c9a42e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-185a3cd elementor-widget elementor-widget-heading\" data-id=\"185a3cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f46832e e-flex e-con-boxed e-con e-parent\" data-id=\"5f46832e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15e8ce3 elementor-widget elementor-widget-spacer\" data-id=\"15e8ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e147c18 elementor-widget elementor-widget-text-editor\" data-id=\"1e147c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><em>Last updated: October 2025<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who we are<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Roff Co Ltd (\u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d) is a grounds maintenance company based in Tunbridge Wells, UK.<br>We provide commercial grounds maintenance services to businesses and organisations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our website address is:&nbsp;<a href=\"https:\/\/roffco.uk\/?utm_source=chatgpt.com\">https:\/\/roffco.uk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about this policy or how we handle personal data, you can contact us at:<br>\ud83d\udce7&nbsp;<strong>Email:<\/strong>&nbsp;<a>info@roffco.uk<\/a><br>\ud83d\udccd&nbsp;<strong>Address:<\/strong>&nbsp;16 Mount Plesant Road, Tunbridge Wells, Kent, United Kingdom<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. What personal data we collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We collect and store only the information necessary to respond to enquiries and deliver our services. This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Business name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Any details you provide in your message or enquiry<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do&nbsp;<strong>not<\/strong>&nbsp;collect any unnecessary personal information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. How we collect your data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We collect data in the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When you contact us via our website contact form, email, or phone.<\/li>\n\n\n\n<li>When you become a client and provide us with details for the delivery of our services.<\/li>\n\n\n\n<li>When you use our website (basic technical data such as IP address may be collected through server logs to keep the site secure).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do&nbsp;<strong>not<\/strong>&nbsp;use advertising pixels, retargeting, or third-party marketing trackers.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. How we use your data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use the information you provide for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to your enquiries<\/li>\n\n\n\n<li>Providing quotations and services<\/li>\n\n\n\n<li>Managing our business relationship with you<\/li>\n\n\n\n<li>Meeting our legal and regulatory obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We do&nbsp;<strong>not<\/strong>&nbsp;sell or share your data with third parties for marketing purposes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Legal basis for processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data under the following lawful bases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contract:<\/strong>\u00a0to provide a quote or carry out our services.<\/li>\n\n\n\n<li><strong>Legitimate interest:<\/strong>\u00a0to respond to enquiries and manage our operations.<\/li>\n\n\n\n<li><strong>Legal obligation:<\/strong>\u00a0to meet record-keeping and accounting requirements.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. How long we keep your data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only keep personal data for as long as necessary:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enquiry data: typically 12 months after our last contact.<\/li>\n\n\n\n<li>Client data: for the duration of the contract and as required by law (e.g. accounting records).<\/li>\n\n\n\n<li>Server logs: short-term retention for security and troubleshooting.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After this period, data is securely deleted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Cookies and website tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses only essential cookies required for it to function properly.<br>We do&nbsp;<strong>not<\/strong>&nbsp;use marketing or tracking cookies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If this changes in the future, we will update this policy and provide cookie consent options.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. How we protect your data<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our website uses HTTPS encryption.<\/li>\n\n\n\n<li>We store client information securely and restrict access to authorised personnel only.<\/li>\n\n\n\n<li>We regularly review and update our security measures.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Your rights under UK GDPR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access the personal data we hold about you<\/li>\n\n\n\n<li>Request correction of any inaccurate data<\/li>\n\n\n\n<li>Request deletion of your data (where legally possible)<\/li>\n\n\n\n<li>Object to or restrict processing<\/li>\n\n\n\n<li>Lodge a complaint with the Information Commissioner\u2019s Office (ICO) at\u00a0<a>www.ico.org.uk<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise any of these rights, please email us at&nbsp;<strong><a>info@roffco.uk<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Changes to this policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this privacy policy from time to time to reflect legal or operational changes.<br>The latest version will always be available on this page with the date of the update.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: October 2025 1. Who we are Roff Co Ltd (\u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d) is a grounds maintenance company based in Tunbridge Wells, UK.We provide commercial grounds maintenance services to businesses and organisations. Our website address is:&nbsp;https:\/\/roffco.uk If you have any questions about this policy or how we handle personal data, you [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-2916","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/pages\/2916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/comments?post=2916"}],"version-history":[{"count":5,"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/pages\/2916\/revisions"}],"predecessor-version":[{"id":2930,"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/pages\/2916\/revisions\/2930"}],"wp:attachment":[{"href":"https:\/\/roffco.uk\/staging\/3573\/wp-json\/wp\/v2\/media?parent=2916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}